Troubleshooting your Motorola ES400
|ES400 does not turn on.||Battery not charged.||Charge or replace the battery in the Motorola ES400|
|Battery not installed properly.||Install the battery properly.|
|System crash.||Perform a reboot.|
|Battery did not charge.||Battery failed.||Replace battery. If the ES400 still does not operate, perform a reboot.|
|No power to cradle or cable.||Ensure that power is applied to the cradle or cable. The Battery Status LED flashes green to indicate that the ES400 is charging.|
|ES400 removed from cradle while battery was charging.||Place the ES400 into the cradle. The 1540 mAh battery fully charges in less than three hours and the 3080 mAh battery charges in less than six hours.|
|Extreme battery temperature.||Battery does not charge if ambient temperature is below 0°C (32°F) or above 40°C (104°F).|
|ES400 not functioning.||Perform a reboot.|
|Cannot see characters on
|ES400 not powered on.||Press the Power button.|
|During data communication, no data transmitted, or transmitted data was incomplete.||ES400 removed from cradle or
disconnected from host computer during communication.
|Replace the ES400 into the cradle, or reattach the USB Rapid
Charging cable and re-transmit.
|Communication software was
incorrectly installed or configured.
|No sound.||Volume setting is low or turned off.||Adjust the volume.|
|ES400 shuts off.||ES400 is inactive.||The ES400 turns off after a period of inactivity.|
|Battery is depleted.||Recharge or replace the battery.|
|Tapping the window buttons or icons does not activate the corresponding feature.||Screen is not calibrated
|Re-calibrate the screen. Tap Start > Settings > System >Screen > Align Screen button.|
|The ES400 is not responding.||Reboot the ES400.|
|A message appears stating that the ES400 memory is full.||Too many files stored on the
|Delete unused memos and records. If necessary, save these records on the host computer (or use an microSD card for additional memory).|
|Too many applications
installed on the ES400.
|Remove user-installed applications on the ES400 to recover memory. Tap Start > Settings > System > Remove Programs. Select the unused program and tap Remove.|
|Camera application does not launch.||DataWedge application
|Stop DataWedge application. Tap Start > Settings > System > DataWedge. Tap Running to stop DataWedge and then tap OK.|
|The ES400 does not
decode while reading
a bar code.
|Scanning application is not
|Load a scanning application on the ES400. See your system administrator.|
|Unreadable bar code.||Ensure the symbol is not defaced.|
|Distance between exit window and bar code is incorrect.||Place the ES400 within proper scanning range.|
|ES400 is not programmed for
the bar code.
|Program the ES400 to accept the type of bar code being scanned.|
|ES400 is not programmed to
generate a beep.
|If the ES400 does not beep on a good decode, set the application to generate a beep on good decode.|
|Phone service is not
available with SIM card installed.
|SIM card might not be installed
|Re-install SIM card and ensure that it is seated properly.|