Troubleshooting Your Motorola MC65
Use the chart below as a reference guide to help correct issues you might experience when using your your Motorola MC65.
| Problem | Cause | Solution |
| When pressing the power button the MC65 does not turn on. | Battery not charged. | Charge or replace the battery in the MC65. |
| Battery not installed properly. | Install the battery properly. | |
| System crash. | Perform a reset. | |
| When pressing the power button the MC65 does not turn on but two LED’s blink, | Battery charge state is at a level where data is maintained but battery should be re-charged. | Charge or replace the battery in the MC65. |
| Rechargeable battery did not charge. | Battery failed. | Replace battery. |
| MC65 removed from cradle while battery was still charging. | Insert MC65 in cradle. The 3600 mAh battery fully charges in less than six hours. | |
| Extreme battery temperature. | Battery does not charge if ambient temperature is below 32°F or above 104°F. | |
| Cannot see characters on display. | MC65 not powered on. | Press the Power button. |
| During data communication, no data transmitted, or transmitted data was incomplete. | MC65 removed from cradle or disconnected from host computer during communication. | Replace the MC65 in the cradle or reattach communication and re-transmit. |
| Incorrect cable configuration. | See your system administrator. | |
| Communication software was incorrectly installed or configured. | Perform set up or see your system administrator. | |
| No sound. | Volume settings is low or turned off. | Adjust the volume. |
| MC65 shuts off. | MC65 is inactive. | The MC65 turns off after a brief period of activity if the MC65 is running on battery power. Check your power settings. |
| Battery is depleted. | Replace the battery. | |
| Battery is not inserted properly. | Insert the battery properly. | |
| Tapping the window buttons or icon does not activate the corresponding feature. | Too many files stored on the MC65. | Delete unused memos and records. |
| Too many applications stored on the MC65 | Remove user-installed applications on the MC65 to recover memory |
Bluetooth Connection
The table below will help your trouble shoot your Bluetooth connection on you Motorola MC65.
| Problem | Cause | Solution |
| MC65 cannot find any Bluetooth devices nearby. | Too far from other Bluetooth devices. | Move closer to the other Bluetooth device(s), within a range of 10 meters (32.8 feet). |
| The Bluetooth device(s) nearby are not turned on. | Turn on the Bluetooth device(s) to find. | |
| The Bluetooth device(s) are not in discoverable mode. | Set the Bluetooth device(s) to discoverable mode. If needed, refer to the device’s user documentation for help. |