MC65 Troubleshooting

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Troubleshooting Your Motorola MC65

Use the chart below as a reference guide to help correct issues you might experience when using your your Motorola MC65.

Problem Cause Solution
When pressing the power button the MC65 does not turn on. Battery not charged. Charge or replace the battery in the MC65.
Battery not installed properly. Install the battery properly.
System crash. Perform a reset.
When pressing the power button the MC65 does not turn on but two LED’s blink,  Battery charge state is at a level where data is maintained but battery should be re-charged. Charge or replace the battery in the MC65.
Rechargeable battery did not charge. Battery failed. Replace battery.
MC65 removed from cradle while battery was still charging. Insert MC65 in cradle. The 3600 mAh battery fully charges in less than six hours.
Extreme battery temperature. Battery does not charge if ambient temperature is below 32°F or above 104°F.
Cannot see characters on display. MC65 not powered on. Press the Power button.
During data communication, no data transmitted, or transmitted data was incomplete.  MC65 removed from cradle or disconnected from host computer during communication.  Replace the MC65 in the cradle or reattach communication and re-transmit.
 Incorrect cable configuration.  See your system administrator.
Communication software was incorrectly installed or configured. Perform set up or see your system administrator.
No sound. Volume settings is low or turned off. Adjust the volume.
MC65 shuts off. MC65 is inactive. The MC65 turns off after a brief period of activity if the MC65 is running on battery power. Check your power settings.
Battery is depleted. Replace the battery.
Battery is not inserted properly. Insert the battery properly.
Tapping the window buttons or icon does not activate the corresponding feature. Too many files stored on the MC65.  Delete unused memos and records.
Too many applications stored on the MC65 Remove user-installed applications on the MC65 to recover memory

Bluetooth Connection

The table below will help your trouble shoot your Bluetooth connection on you Motorola MC65.

Problem Cause Solution
MC65 cannot find any Bluetooth devices nearby. Too far from other Bluetooth devices. Move closer to the other Bluetooth device(s), within a range of 10 meters (32.8 feet).
The Bluetooth device(s) nearby are not turned on. Turn on the Bluetooth device(s) to find.
The Bluetooth device(s) are not in discoverable mode. Set the Bluetooth device(s) to discoverable mode. If needed, refer to the device’s user documentation for help.

 

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