Troubleshooting your Intermec CN50
The section below will help you troubleshoot common problems that you may experience with your Intermec CN50.
| Problem | Solution |
| You cannot type a character on the keypad or you can only type uppercase or lowercase characters. | You may have locked a modifier key on the keypad. Press the necessary sequence to unlock the key. |
| You press the Power key and nothing happens. | Make sure that the backlight is on.
Make sure that you have a charged battery that is installed correctly. The battery may be discharged. Replace the battery with a spare charged battery or charge the battery. Reset the CN50. |
| You insert a microSD card and cannot find the SDMMC Disk folder on the CN50. | The microSD card may not be installed correctly. Reseat the card.
The microSD card may be damaged. Try another card. |
| The Battery status LED is on. | If the battery status LED is a steady green, the battery is more than 95% charged and the CN50 is on a charger.
If the battery status LED is blinking red then battery charge is low. Replace or charge the battery. If the battery status LED is a steady red, the main battery is on a charger. |
| The CN50 appears to be locked up and you cannot enter data. | Press the Power key to turn off the device and press the power key again to turn it on.
Cold boot the CN50. Try reloading the firmware. |
| You tap the screen and nothing happens. | Align the screen.
Make sure that the CN50 is not locked. |