Troubleshooting your Intermec CN50
The section below will help you troubleshoot common problems that you may experience with your Intermec CN50.
|You cannot type a character on the keypad or you can only type uppercase or lowercase characters.||You may have locked a modifier key on the keypad. Press the necessary sequence to unlock the key.|
|You press the Power key and nothing happens.||Make sure that the backlight is on.
Make sure that you have a charged battery that is installed correctly.
The battery may be discharged. Replace the battery with a spare charged battery or charge the battery.
Reset the CN50.
|You insert a microSD card and cannot find the SDMMC Disk folder on the CN50.||The microSD card may not be installed correctly. Reseat the card.
The microSD card may be damaged. Try another card.
|The Battery status LED is on.||If the battery status LED is a steady green, the battery is more than 95% charged and the CN50 is on a charger.
If the battery status LED is blinking red then battery charge is low. Replace or charge the battery.
If the battery status LED is a steady red, the main battery is on a charger.
|The CN50 appears to be locked up and you cannot enter data.||Press the Power key to turn off the device and press the power key again to turn it on.
Cold boot the CN50.
Try reloading the firmware.
|You tap the screen and nothing happens.||Align the screen.
Make sure that the CN50 is not locked.