CarltonCare Repair Plans provide extended warranty coverage for mobile computers, handheld scanners, vehicle mounts, printers, and more. Unlike the manufacturers, we’ll never discontinue support for your equipment. From basic device repair to organization-wide technology support – Carlton’s skilled technicians and excellent customer service are here for whatever you need.
There are five CarltonCare device repair plans to choose from. Each device repair plan has been constructed based on the most common repair scenarios, so we’re certain we can find a fit for your organization’s needs. For more complex requirements, or a “Pick and Choose” approach, CarltonCare Custom is your best bet.
World-class service, no contract. Simply pay as you go each time you send in equipment for service. Every repair is backed with a 90-day warranty.
No contract. Pay as you go. Same as Flat Fee, but with accidental breakage and board level repairs included.
Eliminate device downtime with complete no-fault coverage for your devices (even accidental breakage). CarltonCare Premium is a comprehensive, proactive approach to hardware repair. Trusted for more than 20 years.
CarltonCare Plus includes many of the valuable benefits of CarltonCare Premium, at a lower price. Plus is a great service plan package for equipment deployed in less demanding work environments.
“It’s a bit more complicated than that.” If your requirements are not completely met by a service plan above, we’ll build a CarltonCare Custom Plan to align with your organization’s unique challenges. Fully customizable.
Selecting the best CarltonCare equipment servicing plan for your devices depends on several factors:
1. Assess Your Equipment – Which devices are deployed? How old are the devices? What is the failure rate? How many total devices are operational?
2. Determine How Your Equipment is Used – What is the primary application of each device? How critical are the devices to your daily operation? What do device users like and dislike?
3. Think About the Operating Environment – Is the environment more or less demanding? A massive frozen cooler requires different equipment than a mom and pop retail storefront.
4. Pick the Coverage Options That Matter the Most – Download the repair plan comparison chart for included coverage and definitions. Carlton is here to help you get the most value from your equipment.
For a full list of CarltonCare plan differences and coverage definitions, click Download.
See why customers trust Carlton for equipment repairs, year after year.
A leading office furniture manufacturer entrusted Carlton Technologies to manage, repair, and upgrade their mobile computers from Windows to Android.