Equipment Repair Plans

With CarltonCare, experience the best technicians and customer service in the industry. No barcode scanner, mobile computer, handheld, or printer will you give trouble for long.

CarltonCare Repair Plans

CarltonCare Repair Plans provide extended warranty coverage for mobile computers, handheld scanners, vehicle mounts, printers, and more. Unlike the manufacturers, we’ll never discontinue support for your equipment. From basic device repair to organization-wide technology support – Carlton’s skilled technicians and excellent customer service are here for whatever you need.

Regardless of your company size, complexity, or configuration – there’s a CarltonCare Repair Plan for you.

There are five CarltonCare device repair plans to choose from. Each device repair plan has been constructed based on the most common repair scenarios, so we’re certain we can find a fit for your organization’s needs. For more complex requirements, or a “Pick and Choose” approach, CarltonCare Custom is your best bet.

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Flat Fee

World-class service, no contract. Simply pay as you go each time you send in equipment for service. Every repair is backed with a 90-day warranty.

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Flat Fee Premium

No contract. Pay as you go. Same as Flat Fee, but with accidental breakage and board level repairs included.

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Eliminate device downtime with complete no-fault coverage for your devices (even accidental breakage). CarltonCare Premium is a comprehensive, proactive approach to hardware repair. Trusted for more than 20 years.

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CarltonCare Plus includes many of the valuable benefits of CarltonCare Premium, at a lower price. Plus is a great service plan package for equipment deployed in less demanding work environments.

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“It’s a bit more complicated than that.” If your requirements are not completely met by a service plan above, we’ll build a CarltonCare Custom Plan to align with your organization’s unique challenges. Fully customizable.

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Feature Comparison

Which plan is right for your organization?

Selecting the best CarltonCare equipment servicing plan for your devices depends on several factors:

1. Assess Your Equipment – Which devices are deployed? How old are the devices? What is the failure rate? How many total devices are operational?

2. Determine How Your Equipment is Used – What is the primary application of each device? How critical are the devices to your daily operation? What do device users like and dislike?

3. Think About the Operating Environment – Is the environment more or less demanding? A massive frozen cooler requires different equipment than a mom and pop retail storefront.

4. Pick the Coverage Options That Matter the Most – Download the repair plan comparison chart for included coverage and definitions. Carlton is here to help you get the most value from your equipment.

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Download Plan Comparison Chart

For a full list of CarltonCare plan differences and coverage definitions, click Download.

CarltonCare Case Studies

See why customers trust Carlton for equipment repairs, year after year.

Learn More >

"No matter who I buy IT equipment from, I wouldn’t trust anybody for service and repairs like I trust Carlton. Not even the OEM."

A leading office furniture manufacturer entrusted Carlton Technologies to manage, repair, and upgrade their mobile computers from Windows to Android.

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