
Datalogic Falcon 4420 Service & Repair
Our ability to keep mobile computing devices, such as the Datalogic Falcon 4420 working, through superior repair programs and rapid turnaround is the foundation on which Carlton Technologies has been built. Whatever your needs, budget, or type of equipment, we have a plan for you. Pay each time you send us your mobile devices with our Flat Fee plan; Enjoy The highest level of coverage and service in the industry, including accidental breakage with The Premium plan or mix and match aspects from both the Flat Fee or Premium Plan with additional features to create a customized solution for your organization with a Custom Plan.
- FLAT FEE
- Pay-as-you-go / Per Incident
- Comprehensive CoverageIncludes normal wear and tear on items, however, does not include user negligence/abuse.
- Cleaning & Preventative MaintenanceEquipment will then undergo a five (5) point preventative maintenance inspection. Our certified technicians also check and secure the most vulnerable connection points on the device.
- 90 Day WarrantyExtended warranty coverage is available through a Carlton Care equipment repair plan.
- Online Customer CenterYou can issue service requests, track service returns, track device history by serial number, as well as order spare parts and see open support cases. Our secure support center gives you full system access control.
- Technical Phone SupportTechnical phone support is provided during regular business hours.
- 7 day turn timeThe number of days it will take for your equipment to be repaired and shipped to you, according to your preferred shipping method. Does not include transit time.
- Ground Return ShippingEquipment will be shipped to you via Ground Service.
- *Advanced Overnight ReplacementA replacement unit ships to you overnight the day your current equipment fails. Requires spare pool at Carlton.
- *Expedited ShippingNext Day Air
- *3 Day Turn TimeThe number of days it will take for your equipment to be repaired and shipped to you, according to your preferred shipping method. Does not include transit time.
- * Optional Features
- PREMIUM
- Annual support for all your devices at a fixed price
- Everything in Flat Fee and…
- Accidental Breakage CoverageRegardless of how the equipment was damaged, if it is repairable, it is covered.
- Additional Equipment CoverageAll “like” hardware you purchase from Carlton during the term of your service agreement is automatically covered for the balance of your term for no additional fee.
- Dedicated Customer Service RepresentativeYou are assigned a Customer Service Account Manager who will be your primary day to day point of contact at Carlton.
- Changeable ContractThis feature allows you to reduce your equipment coverage by up to 15% at any one time during the term of your agreement, with 30 days notice, for assets that are no longer deployed.
- Accessories IncludedOne accessory per primary terminal is included.
- Application Loading and ConfigurationCarlton will load your application(s) and test and configure your equipment so it will arrive “plug and play” directly out of the box.
- Hardware Coverage GuaranteeCarlton will never discontinue (“End of Life”) service on a product that we currently repair for any of our customers. This should give you peace of mind, knowing that as long as you own your equipment, Carlton will be there to repair it for you.
- Custom Reporting
- Advanced Overnight ReplacementA replacement unit ships to you overnight the day your current equipment fails. Requires spare pool at Carlton
- *Battery OptimizaitonAll batteries will be tested and either replaced or completely drained, recharged, and optimized using a Cadex battery analyzer. We will use predetermined parameters for replacing batteries proactively when required.
- Custom Reporting
- *3-Day Turn TimeThe number of days it will take for your equipment to be repaired and shipped to you, according to your preferred shipping method. Does not include transit time.
- *Spare Pool ManagementUsing Carlton for your mobile device spare pool program, you have the luxury of securely storing your own spares pool at our Holland Warehouse.
- *24 Hour Technical Phone Support
- * Optional Features
- CUSTOM
- Precisely structured to meet your needs
- Take the necessary elements from either plan, then add…
- Advanced Overnight Replacement
- Spare Pool Management
- Asset Tracking
- Help Desk Support
- Site Survey
- Failure Rate Analysis
- Consulting
Purchase Certified Pre Owned Datalogic Falcon 4420’s
Only Certified Pre-Owned Datalogic Falcon 4420’s from Carlton have been refurbished to our good-as-new standard yet still sell for far less than the new price.