A regional value added reseller
- 450 Motorola MC9060
End user customer was unhappy the level of service (turn times, downtime, costs) provided by the OEM. Service contract with OEM was up for renewal.
Carlton applied logistics knowledge to reduce downtime, offering three-day turn times and shipments directly to each end user location, bypassing the VAR and removing one complete leg of the repair process. Shipping costs were reduced for the customer and eliminated for the VAR, relationship strengthened between VAR and customer. Carlton battery optimization is also saving money for the customer.