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Case Studies


A national convenience store chain

Install Base:

  • 1,200 Falcon 4413 Hand Helds
  • 1200 PDT3110 Hand Helds


Previous supplier could not get replacement handhelds in place quickly enough, resulting in delayed re-orders for inventory at the store level and reduced revenue of thousands of dollars per day.


Carlton implemented a customized flat fee Advanced Exchange Agreement with a Spares Pool Management program in which handhelds are replaced overnight directly to individual stores, based on the customer’s Help Desk creating an RMA using Carlton’s 24/7 Customer Portal.