A large regional industrial distributor
- 5,000 Intermec 761
- 1200 Intermec CV60
- 1000 Motorola/Symbol LS3408ER Scan Guns
The turn time they were receiving on the scanners was not quick enough for the customer’s needs. Because they operate a second shift, down time on repairs was a particularly large issue.
Customer selected Carlton Care Plus (1 Day Advance Replace) supported by a customer spares pool maintained by Carlton. This assured that once a unit was sent in for repair, a replacement unit could go out immediately resulting in no appreciable down time from non-functioning scanners. In addition, Carlton did onsite work with the customer, evaluating system problems and tweaking some procedures.