Repair & Maintenance
Carlton Care - Service & Repair
Hardware repair and maintenance is critical to keeping your data capture and point-of-sale devices running at peak performance - and for eliminating the expenses caused by unplanned downtimes.
At Carlton Technologies, our team of Carlton Care certified technicians offer fast and reliable support on every piece of equipment we sell, including a wide variety of discontinued products no longer serviced by their manufacturers.
Plus, with our state-of-the-art repair facilities offering same day equipment delivery and instant access to replacement parts, Carlton delivers the rapid one-stop repair and maintenance assistance your business needs to stay up and running.
Carlton Care Service Options
Carlton's six standard service options are designed to fit the needs of any business and any budget. Looking for more flexibility? Ask about our customized service packages and extended warranty options.
Depot Maintenance*
Our depot maintenance program is a fast and flexible service plan designed to keep your hardware operational. Simply send in a damaged item for repair, and we’ll have it back in working order in just 5-7 business days. Faster turn around times are available.
Advanced Parts Replacement*
Keep downtimes to a minimum by keeping replacement parts ready-to-go. With advanced parts replacement, spare hardware is stored in a designated inventory so it is available when you need it most. Before returning a damaged item, give us a call or log on to our customer center and we’ll replace it overnight. We’ll then repair the damaged item and return it to your on-demand inventory.
Flat Fee Repair
Know the exact cost of every repair before any repair work is performed. Flat fee repair means you pay a “flat fee” for all repairs performed on a piece of equipment - regardless of what happens to be wrong with it.
Time & Materials Repair
Our time & materials repair option offers the perfect solution for when you’re sure repairs will be fast and easy. With this repair option you pay an hourly rate for work performed, plus a charge for all parts used in the repair.
Site Survey
Go wireless! Our site survey program is designed to help you take data capture wireless by determining the appropriate number of access points to maximize wireless coverage. With this service, we send out an expert technician, survey your site and leave you with a detailed report on the steps necessary to make the transition.
Software Loading/Custom Integration
Get new hardware up, running and integrated in no time at all. Simply send us your new devices. We’ll pre-test them, load and configure the software and deploy them. We also offer the option of installing asset tags, reporting serial numbers and handling DOA warranties with your vendors.
For more information on Carlton Care contact us at 877-595-2700, or inquiries@carltontechnologies.com
*1 year minimum service contract required.
