Better customer service, reduced downtime for mission-critical equipment spell rapid growth for Carlton.
January 16, 2012 (Holland, MI) – In today’s economy reducing downtime for mission-critical equipment is essential for any company. With this in mind, Carlton Technologies Inc., a rapidly growing North American leader in service and sales of certified pre-owned mobile computing devices, has repositioned itself, with a new look and website, to reinforce its commitment to bringing concierge level service to companies in the manufacturing, retail, transportation and logistics, and warehousing and distribution industries.
Carlton Technologies is dedicated to delivering better service, more economically than any of its competitors. This commitment has resulted in accelerated the landing and retention of many industry-leading clients as well as an exceptional reputation in the field.
“Our repositioning includes an increased focus on our core strengths, including service, sales and integration of certified pre-owned mobile computer equipment, customer service, cost-efficiency and environmental responsibility,” says Ryan Bracken, Carlton President and CEO. “We offer an unsurpassed database of knowledge; better trained people who truly care and who work in state-of-the-art facilities; a unique seven-step equipment repair process honed over more than a decade; and an absolute commitment to our customers’ success. Ultimately, we do make things work better for the companies we serve, so it makes great sense for us to identify ourselves with that phrase.”
For thirteen years, Carlton Technologies has been servicing and selling a full range of certified pre-owned data collection devices, as well as mobile and stationary barcode printers. These devices are in use on plant floors, in distribution centers, and on the road by drivers and field sales representatives.
“Our customers can be confident that their mission-critical equipment will always work for their business, that they will never have issues with downtime, and that their employees can succeed on the road and in the workplace with our broad selection of pre-owned hardware,” says Bracken. “In addition, refurbishing electronic computing devices helps companies reduce the amount of waste they send to landfills, so we are also helping them be more environmentally responsible.”
As part of a rebranding strategy aimed to better communicate its better products, superior service, efficiency and value to customers, Carlton’s new website at www.carltontechnologies.com is designed to support Carlton’s renewed commitment to reducing customers’ downtime, lowering their costs and decreasing their environmental footprint.
“At Carlton Technologies we have always been known as being the best in the industry at products and service. Our new website helps us deliver superior service by assisting customers to find information about our products and services better, get in touch with us more easily, and focus on other core elements of their businesses,” says Bracken.
About Carlton Technologies
For more than a decade, Carlton Technologies has been the leading North American specialist in servicing, selling, and integrating a wide variety of certified pre-owned mobile computing devices, enabling employees to be more productive in the workplace and on the road. In addition to selling related accessories and peripherals, Carlton supports equipment from seven of the world’s most respected manufacturers in four major categories: mobile computers, barcode scanners, barcode printers, and networking and wireless. Carlton Technologies provides exceptional support to customers who value great service— and the assurance that their mission critical equipment will work better. Every time.